Store F.A.Q.

This FAQ defines some terms you may not understand in the store, and tries to answer some questions that you may have. If you have any further questions about an item that you are interested in, please email me for more information or more pictures. Due to the volume of orders received, it may take up to 72 hours to get further details. We try to describe the dolls as accurately as possible. If this does not answer your question, you can send an email to questions@shirleytempledolls.com.

What is crazing?

• Crazing is the superficial crack lines that develops in the paint over time, usually due to changes in temperature that expands and contracts the composition. This happens to almost all composition dolls. How crazing is defined:
  • Almost no crazing: Usually this means that I can not detect many craze lines at all, no crazing visible if you view the doll from more than a foot away
  • Very light overall crazing: You can see this crazing up close, but it can be easily concealed with a craze concealer, so that it is no longer visible
  • Light crazing: Easily concealed by craze concealer, but slightly deeper than very light crazing, up close you may be able to still slightly see the lines (would display beautifully
  • Crazing: Lines that can be seen, can usually be hidden by craze concealer, but up close would still be visible to the eye that the lines are there

Are these dolls reproductions?

• All of the dolls are guaranteed to be as stated, these are from the 1930s, they are not reproductions. The clothes are as stated as well.

What are the terms of payment, and is lay-a-way accepted?

• If there is no layaway, payment must be received within one week of placing the item on hold.
• Layaway is accepted, however, before the sale is final, you must confirm the payment plan.
• All lay-a-ways MUST be paid within 6 months of placing the item on hold.
• -Lay-a-ways must pay an inital deposit of 1/3 of the full amount, paid within one week of placing the item on hold, the remaining 2/3 can be spread out over the remaining time.

What is the return policy?

• Returns are accepted on items that are grossly misrepresented. If a foot is broken/fixed, that we didn't notice, we have no problem refunding the money, however, I will not do a return if an eyeball sticks somewhat, etc., or if are some small craze lines that I didn't see, or if the appendages are slightly loose. These are dolls that are 65 years old at least, there may be slight imperfections that I simply don't see, if you are very picky about your dolls, ASK QUESTIONS!! I have a great digital camera, and have no problem taking detailed pictures of anything you want to know about. You have the opportunity to ask as many questions as possible, please do this if you feel it necessary.
• When you want to return a doll to me, you must send me an email within 48 hours of receiving the doll; explaining in detail why you want to return the doll. If I consider it a valid reason, then you must have the doll in the mail to me within 48 hours of me approving the return.
• Shipping fees are non refundable.
• I will not give partial refunds on dolls: I do have some exceptions to this, one time I sent a doll off, and the lady loved the doll, but it had a large craze line on her leg that I had not noticed, this was my fault....I had no problem in this instance refunding some of her money.
• If you get mean, and do not have a valid reason to return the doll, I will accept it back, to avoid further argument, however there is a 20% restocking fee that will apply, no exceptions.